Please fill out the RMA request form, and we will send you an RMA (Return Merchandise Authorization) and instructions on how to send the item(s) back.

If you need to cancel an order, please email to support@inkntech.com

1. If your order hasn't shipped, we will be happy to cancel your order for you.
2. If you order has shipped and you wish to cancel your purchase, simply refuse delivery, however, there will be a 15% RTS (RETURN TO SENDER FEE) assessed when the package is returned to our warehouse. The reason for this RTS FEE is that Fedex charges to ship "each way." There will not be a "restocking" fee since the package was never open.
3. If your order has already been delivered and you wish to cancel your purchase, you will incur the expense for returning an item and get a charged 15% restocking fee.

All requests for a refund must be made within 30 days from the invoice date. NO refund will be issued after 30 days. There are certain products, which, once opened, even if unused, cannot be re-sold as new. Therefore, due to manufacturers policies, we are unable to issue a refund on open items for the following: Digital Media, iPod accessories, Cell phone accessories, missing UPC Code and software. If you return a non-defective item reported as defective, we reserve the right to return the item to you at your cost.

In order to receive a refund, all products should be returned in like new condition. All items must include their original packaging and documentation, as well as any accessories. A restocking fee of 15% will be charged for incompatible, changed mind, non-defective returns, wrong product ordered and customer error.

In the event a customer changes their mind about a purchase, inkntech will accept returns on the product(s) just as long as the RMA Request is made within the 30 day Grace Period. The product(s) must be unopened and unused, and must be returned in the same original packaging in which they were shipped.

RTS (Returned To Sender) 15% Fee - In the event any package inkntech.com ships to its customers becomes undeliverable or is refused as RTS Return To Sender, there will be a 15%, RTS, restocking fee for that customers order. inkntech.com offers the best quality products at the lowest prices, with the most free shipping on the web. Anytime a package is RTS, Fedex and/or the USPS charge additional shipping fees applicable to that packages return to our warehouse. As a result, any RTS package, for any reason, will be automatically charged a 15% RTS Fee on the total of that order. Freight charges on RTS orders are NON-REFUNDABLE under any circumstances

RMA stands for RETURN MERCHANDISE AUTHORIZATION. In order to process a return, you must request an RMA from our website by simply clicking on the RMA request link. An RMA will be issued if all return guidelines are met and just as long as the RMA Request is made within our return or warranty period for that specific item. Once an RMA number is issued, it will be valid for 30 days, within which time inkntech.com must receive the returned products. Please place the RMA number issued to you on ALL boxes containing the returned items. RMA numbers will not be extended, modified or reissued from their original request.

Please do not return any unauthorized items to inkntech, as they will be refused.

Please click here to request an online RMA. We ask that all RMAs be requested online for your convenience. You can also find the RMA request on the online service page. Follow the instructions for requesting an RMA and leave a description of the reason you are requesting an RMA. A representative from our returns department will contact you, usually within 48 hours, via email, telephone or fax, to provide your RMA number and return instructions to you.

Please send all returns to:
inkntech.com
20651 Golden Springs Dr.
Suite F #107
Walnut CA 91789

ATTN: RMA DEPARTMENT/ RMA# (write your RMA# here)

Currently, we are only offering RMA refunds for replacement for the same item that is being returned. We do not exchange returned items for items that are different from that being returned. If you'd like to return an item, and the return or warranty period hasn't been exceeded, we recommend that you request an RMA Refund, and then simply purchase whichever item you like.

Please call our returns department, at 909-468-2035. In order to expedite the process, please have your original order number, RMA # and tracking number of the return package available.

A refund is usually processed within 3-5 business days from the time we receive the return.

The reason for this is usually because it takes 1-2 business days for an RMA to process once we do receive the return. In some cases, we may very well have received a specific return, but it simply hasn't been posted, which is why no information is available to you.

RMA Post simply means that the RMA has been received and is currently processing. It can no longer be edited or changed and it will be processed according to the information on the RMA.

It is required to return all accessories such as cables, manuals, and documents with your RMA, or a restocking fee may apply.

A standard restocking fee of 15% is applied on all RMAs that are returned without the aforementioned requirements. A 15% restocking will also sometimes apply to certain items, which cannot be re-sold as new. Please understand that inkntech.com are not manufacturers of a product, rather, we are resellers and as a result, if a particular item is defective, we will absolutely refund or replace that item if it meets all criteria and is within the refund or warranty period.

The customer is solely responsible for any shipping costs incurred to returning a product to inkntech. We know that if an item is received by a customer as defective, that is not the customers fault, however, that situation is very rare, and we believe that by offering such a wide array of products at exceptional prices, our customers will realize, that in the unfortunate event a defective item is received, paying for shipping the defective item back to us is not unreasonable. Our return policy doesn't differ much from that of a major retailer such as Wal-Mart. If a customer purchases an item at Wal-Mart and later finds it to be defective, Wal-Mart will not credit you should you ship the package back to them. Nor will they reimburse you for your time and gas should you drive the package back. We, at inkntech.com are very reasonable and will work with any customer to ensure they are happy with their purchase and are completely satisfied from the beginning to the end. Should any unusual circumstances arise, we will do our level best to assure we resolve those issues in the best way we know how.

When an item is to be returned, please see our RMA guidelines. We cannot ship a replacement product, without first, receiving the original via an RMA.

If an RMA item is found to either be out of stock or no longer available, and with our best efforts, if we are unable to obtain the item, you will be notified via email or telephone. If the item is backordered, you will have the option to either wait for us to get stock on that item, and if the item is no longer available, we will issue a prompt refund.

We keep very meticulous records on the serial numbers for products we ship to our customers. Sometimes we find that a customer has inadvertently returned an item that does not belong to inkntech.com. In such a case, the item in question will be returned to the customer with a request to send the correct item.

We do not offer refunds on any software that has been opened and where an activation code has been sent to the customer. Unlike physical goods, electronically distributed software and software licenses can be duplicated, thus making software return guidelines very stringent. inkntech is not responsible for any software or system incompatibility. Any incompatibility issues to not quality software as damaged or defective. Please see your manufacturers specifications and consult them should you have any questions, prior to purchasing any software. Should you need a replacement CD or for any technical questions relating to the software you purchased, please contact the Software Publisher directly for assistance.

Any cancellation of your order will impose a 15%-25% restocking fee by the manufacturer. Also, on all furniture orders, shipping freight is completely non-refundable. Any missing or damaged parts, please contact the manufacturer directly.

	(877) 258-7979
	(877) 258-7979
	(909) 930-2000
	(800) 520-7471

Please note that we do not stock parts or assembly assistance. Unfortunately, accidents damaging your ordered items may occur. While this happens, please inspect the merchandise at the time of arrival and note all comments on damage within 5 business days of delivery. If damages are not promptly and fully noted and reported, we might not able to assist you with later claims. After 30 days, it is the responsibility of the manufacturer to replace or repair your purchase against manufacturer defect.

Still having more questions? Please email or call us at 909-468-2035

You have a 30 day money back guarantee. If, at any time within' 30 days from the invoice date, you are not completely satisfied with the performance, we will replace or refund your order. It's that simple! Unfortunately, we can not issue a replacement after 120 days of original date of purchase. All returned will be inspected and tested and must be at least 80% FULL. Please do not mark the original manufacturer's box. All returns MUST be in the original box in which they came and have the original UPC codes on the box. Customer is responsible for return shipping charges, unless otherwise pre-approved by our return department.

Limited 30 days refund and 30 days replacement policy (from the original invoices). inkntech.com occasionally sells items that are listed as "OEM Recertified". These products may have been previously sold, returned and reconditioned into re-selling conditions by a Microsoft or Targus authorized service dealer. Because these products have been repacked and sealed by a third-party service dealer, inkntech.com cannot guarantee that these products come with all original accessories and software. These OEM Recertified items may also contain one of (but not limited to) the following minor defects: missing driver CD-ROM, scratches and dents. Since these OEM products are sold at greatly reduced prices, inkntech.com cannot cover the shipping costs in a return (whether a defective or a non-defective return).

Certain products on our site are non-refundable and will be clearly stated as such on our website or over the phone by our sales representatives prior to you purchasing any of these products. These items will be clearly listed as NO RETURN on our website. Often times, these NO RETURN items will be discounted or promoted products. We encourage any customer interested in purchasing large, bulk quantities from our site, to first, request a sample back prior to making a larger quantity purchase.

1. CD/DVD/Bluray Media
   • CD/DVD Media: Fujifilm, Imation, Memorex, Philips, TDK and Verbatim
   • HD & Blu-ray Media
2. iPod Accessories
3. Electronics
   • Bluetooth Headset
   • Memory Cards & USB Flash Drives
   • Cell Phone Accessories
   • MP3 & MP4 Players
4. Games
   • ALL Games, Accessories & Movies
   • All original games and movies are non-returnable and non-refundable. If your merchandise is defective, please refer to the warranty inside the box and contact the manufacturer.
5. PC Accessories
   • Microsoft OEM products
   • CD/DVD Printers
   • All Hard Drives sent back for return will ONLY be accepted if they are unused, unopened, and in the original sealed static electric bag in which they came.
6. Inkjet Cartridges
   • Primera
   • Rimage
7. Original Equipment Manufacturer (OEM) Inkjet Cartridges

   Name brand cartridges (Canon, Compaq, Epson, Hewlett Packard, Lexmark) are covered by their respective manufacturer's warranties. If you have a defective item, please contact the manufacturer to verify the manufacturers' warranty. We do not accept returns of open OEM cartridges. For Epson Support Phone Number: 1-800-533-3731

8. Personal Care